Here are the most frequently asked questions and answers. If you still cannot find the answer you want, do not hesitate to contact us.
NetRex is a robust application platform that provides a number of sophisticated cloud services. NetRex cuts the basic cost and configuration barriers in deploying the latest digital camera systems, especially in small and medium-sized businesses. With NetRex services, you have the ability to get top-of-the-line camera surveillance, count or analyze customer behavior, or make it easy to live stream on the internet at a fraction of your actual purchase costs.
The web and mobile interfaces used to access NetRex services are now available in the following languages: Czech, English, Polish
Please contact us and we will contact you with our nearest local partner. They are ready to answer any purchase questions and help you install the system.
NetRex has powerful servers operated according to the latest industrial and safety standards. With sophisticated control tools and backups we can guarantee availability 99% of time.
NetRex experts regularly check security controls and central platform processes. The used data centers are designed for continuous operation and use a range of security protections. From controlled access to a limited number of employees to protection against power and data connection outages.
NetRex takes maximum care of your data. Of course, you can protect all communication through 256-bit SSL encryption and a password request when accessing any account. This ensures access to authorized system users only.
Employees of our company or our partners may only access your data if you give them permission in case of service requests or requests for additional system configuration.
The relevant account owner is always responsible for paying for the NetRex services. The sums for NetRex services are paid exclusively to NetRex s.r.o. Any service or configuration requirements may be charged by your local partner.
Yes. For each master account, it is possible to define up to 50 subordinate accounts with different authorizations for functions and system parts.
Yes. Each camera within the main account may have different levels of service. For example, it is possible to combine surveillance cameras with NetRex Monitor Basic and NetRex Monitor Premium.
Yes. Please contact us to upgrade the services.
If you require a cancellation, contact us directly.
Visit our learning center page for a number of video tutorials, technical guides and tips for operating the NetRex system.
An unlimited number of cameras can be connected to the central NetRex platform within the main account.
NetRex services are exclusively supported by Axis Communications AB’s IP cameras. For more information, visit the IP Camera page.
Yes. Analog cameras can be connected using selected Axis Communications IP video encoders. For more information, please contact us.
The required bandwidth depends on several crucial factors. It mainly affects the resolution of the transmitted video, the frame rate and the parameters of the recording. Estimation of the required bandwidth can be performed using the Axis Communications AB Design Tool.
There are a number of online services to verify speed. We recommend using, for example, speedtest.net. Make sure you are on the same network as your cameras. Mainly track the UPLOAD and PING parameters.
Yes. A user with the appropriate authorization can download any recording to their computer.
Setting up a local storage or using the SD card located directly in the camera brings some undisputable advantages. One of them is the ability to store video at maximum quality that would not disproportionately burden the data connection in the given location. At the same time, it saves the record when the Internet connection is inaccessible or unstable.
In the case of an inaccessible internet connection, the NetRex platform is not able to make live view from cameras at a given location and ensure the recording on remote servers. However, the local storage of recordings on SD cards or NetRex Box is still working in this case.